All travel arrangements made on behalf of travelers are subject to the unique terms and conditions and limits of liability obligatory by the respective airlines, transport operators,

Hoteliers and other contracted services providers.

Our full terms and conditions will be sent to you with your invoice on request.

Privacy:

Subject to statutory constraints or compliance with an order of court, Ambula Safaris & Tours undertakes to deal with all your information of a personal nature on a strictly confidential basis.

Payment and additional charges

Bookings, save for late bookings, are confirmed on the condition that a non-refundable deposit, of a minimum of 25% of the total package price is paid. You will be advised at the time of booking what payment is required for your particular arrangements.

Deposits need to be received within 48 hours of receipt of the client's invoice to prevent certain airlines from cancelling seats.

Some bookings require full payment at the time of booking i.e. prior to confirmation.

The full amount due by the client to Ambula Safaris & Tours shall be payable not less than eight weeks prior to the date of departure.

Methods of payment include, electronic transfers (EFT), credit cards, cash deposited into one of our bank accounts.

Refunds

Airfares

Refund policies of the various airlines and establishments vary greatly. Depending on the airline booked, cancelled tickets will be presented to the relevant airline for assessment. Should a refund be authorized such refund will be made less any cancellation and administration charges.

As a general rule the following applies taking into account the specific airline and establishments policies.

8 weeks or less prior to travel 25% of the total will be forfeited

6 weeks or less prior to travel 50% of the total will be forfeited

3 weeks or less prior to travel 100% of the total will be forfeited

A levy of 10% will be charged on any refunds processed, in addition refunds to a SWIFT bank account will attract an additional charge of R200.

Insurance

We strongly advised that all clients take out adequate insurance cover such as cancellation due to illness, accident or injury, personal accident and personal liability, loss of or damage to baggage, acts of nature and death. Be advised Ambula Safaris & Tours will not be held responsible or liable if the client fails to take adequate insurance.

Passports, Visas and Health

 It is entirely the clients duty to ensure that all passports & visas are current, valid, obtained on time and that any vaccinations, inoculations, prophylactics (e.g. for malaria) and the like, where required, have been obtained.